Need some help around the home or someone to do the shopping?
If you or someone you know and care about is finding it increasingly difficult to keep their home neat and tidy and to carry out day to day chores such as ironing, doing the laundry, vacuuming or shopping our home help service can help.
We directly employ over 80 home help workers throughout Bedfordshire, who visit older people in their own homes on a regular basis to do housework and shopping or ironing and laundry. You may simply need someone to pop in once a week for an hour to make sure the kitchen and bathroom are spotless and to dust and vacuum through. Or perhaps you need a home help who can do all of the above as well as prepare a light meal or do the weekly shop – you can go with them if you want to. All of our home helps are selected not only for their home making skills but also for their helpful and friendly nature.
The service is designed to help older people live in their own homes, in a dignified and independent manner for the rest of their lives.
What Can I Expect From the Home Help Service?
We provide a service designed around your needs. Therefore, a trained assessor will visit you at home without any obligation and discuss with you (and if you prefer a friend or family member) what you want and how frequently you want it done. There is only one stipulation, which is that the minimum service we can provide is one hour a week.
Your home help will be trained, vetted, CRB checked and fully supervised.
We will provide a home help who is cheerful, friendly, efficient and has a helpful nature. Many of our home helps have been with us for over ten years.
You can expect them to treat you with respect, to carry out your wishes and to be open and transparent in their dealings with you.
In the most unlikely event, that you have a complaint, you can expect us to treat it seriously, to listen to you and to act upon it in order to bring about an outcome that is to your total satisfaction.
Your home help is fully insured against accidents and accidental damage.
We know how difficult it is to trust a stranger and to invite someone unknown to you, into your home. With this in mind we aim to ensure that the same home help visits you each time, on the same day of the week and at the same time of day. A record of your home help’s visit and what work they did, will be left with you immediately after each visit.
How Do I Pay?
Most of our customers pay by monthly invoice. If a member of your family is helping you to look after your affairs, we can, if you prefer send the invoice to them. However, if you wish you can pay your home help by cheque at each visit. Unfortunately, for operational reasons, we do not accept cash payments.
Are There Jobs the Home Help Can’t Do?
Home helps are not insured to move heavy items of furniture or to work off anything higher than a step ladder. Neither can they undertake any work if they consider it constitutes a risk of harm to themselves or the customer. For example cleaning outside windows on a step ladder placed on an uneven or slippery surface.
We do not allow home helps to work in a smoky environment and ask customers to refrain from smoking in the same room that a home help is working.
We do not provide personal care, this includes assisting clients to dress, wash or take medication.
What Have Existing Clients Said About Us?
In a recent survey 98% of our customers said they thought the service was either good or excellent.
Here are selection of some of the comments we have received:
“Without Mary’s help I would never have been able to remain in my own home, she is wonderful.” Mrs T, Biggleswade.
“What a lovely person. Nothing is too much trouble. I really look forward to seeing her each week.” Mrs O, Bedford.
“She is like a family friend, a real boon. I am much more cheerful since Olive has been my home help.” Mr E, Houghton Regis.
“I live in Nottingham, and can only get to visit mum and dad, who are both in their 80s, on a weekend. I would not be able to sleep at night if it were not for the wonderful service your home help provides to them both.” Mrs P, Nottingham.
Find out more
For more information on the Home Help service in your area please call: 01234 360510 or Email: firstname.lastname@example.org